Chamber Policies

Refund Policies

Event Fees:

The Chamber requires payment in advance for admission to all Chamber events. Chamber event fees (regardless of attendance) are non-refundable. Attendees, who register, but do not attend, will be invoiced as if the event was attended. Attendees who cancel after the reservation deadline will be invoiced and held responsible for the event fee.

Membership Dues:

Payment for Membership Dues at the Salem-Roanoke County Chamber of Commerce is due at the time of application or at the beginning of your renewal year. Membership dues refund requests are handled on a case-by-case basis. Refund requests should be submitted via one of the methods listed below…

  1. By contacting: Executive Director at (540) 387-0267 or via e-mail at

  2. Mail to: Salem-Roanoke County Chamber of Commerce, 611 East Main Street, Salem, VA 24153

Sponsorships, Publication Purchases & Other Services

The Chamber does not offer refunds on any sponsorships or publication purchases.

Please note the stated refund policies may be changed at the sole discretion of the Salem-Roanoke County Chamber of Commerce and without any prior notice or liability to you or any other person. When updates are made, new versions of this policy will be posted so please check periodically for updates. If you have any questions please email

Advertisement Policy

All sponsorship, monetary or non-consumable in kind, must be fulfilled thirty days prior to the event. If payment has not been received, said sponsor will not receive sponsor value and contract will be forfeited. The Chamber reserves the right to remove logos or any other affiliation with said sponsor should payment in full not be received.

Inclement Weather Policy

For consistency and ease of communication, the Chamber has elected to follow the Salem City Schools as it relates to weather closures and delays. The Chamber will set the following expectations for its meetings:

  1. Closure – Meeting is cancelled

  2. 2-Hour Delay – Morning meeting is cancelled and all other meetings will take place as scheduled

  3. 1-Hour Delay – Meeting will take place as scheduled.

Privacy Information

At various points on our site, you may provide personal contact information to ask for information, register for an event, provide feedback, or request written materials. Any of the information we collect from you may be used in one of the following ways:

  • Listing in our online member directory. If you are a current member your company name, address, phone number, fax number, and website are listed in our online member directory. Members may purchase mailing lists. To change/edit this information please Log In.

  • Processing financial transactions and fulfilling requests submitted via forms. Your information will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever without your consent, other than for the express purpose of delivering the purchased product or service requested.

  • Adding you to our e-newsletter distribution list. The e-mail addresses you provided for yourself and/or your employees are entered in our database and added to your newsletter distribution. If at any time you would like to unsubscribe from receiving future emails, you may click the unsubscribe link at the bottom of any email.

The Chamber does not support or condone the use of spam and the sending of unsolicited emails in any form. Therefore, we do not distribute or share e-mail addresses except at your explicit request. Use of this site, directly or indirectly, to send spam or unwanted email is strictly prohibited.

Website Usage

The website contains links to other business sites; the Salem-Roanoke County Chamber of Commerce is not responsible for the privacy policies, practices, or content of these other sites.

All content including copy, images, and other materials is copyrighted and may not be used without permission of the Salem-Roanoke County Chamber of Commerce.

When you use our site, we collect information on website usage such as the number of visits, time spent on the website, number of pages viewed, and the domains from which people visit. We aggregate, evaluate and use this information to improve our site and business.

If you have any questions about our policies please email